Job Overview:
As a Concierge Executive with an international focus, you will play a critical role in ensuring seamless and efficient service delivery to our esteemed members. Your primary responsibility will be managing both local and international reservations, ensuring that they are accurately recorded and processed on our systems. You will handle the booking of international flights, manage cancellations according to scheme rules, and maintain up-to-date records of all transactions. In addition to reservation management, you will be responsible for developing and maintaining strong professional relationships with various stakeholders, including departments within the organization, exchange partners, agents, and members. You will work diligently to resolve disputes, ensure member satisfaction, and retain demanding members through effective communication and problem-solving. Your role will also require you to support the broader Member Services Concierge team by ensuring that all operational requirements are met. This includes conducting courtesy calls, assisting with inbound and outbound calls, and maintaining a comprehensive local and international waitlist. Your ability to balance multiple tasks while maintaining a high level of service will be key to your success in this role.
Responsibilities:
Reservations Management:
International Booking:
Member Relations:
Operational Support:
Experience:
Dream Hotels and Resorts has been in the business of making dreams come true for 26 years. Our diverse and passionate team create magical holidays and experiences for customers – we love what we do. We’re looking for can-do people with a passion for customer-centricity to join our team. A first-class employer… 3 Reasons to work for Dream Hotels and Resorts 1.We believe the place you work should not only be stimulating and challenging but a place of learning too. Mentorship, training and employee wellness are our top priorities. 2.Hard work and excellent results deserve recognition. We value our employees and offer competitive salaries and a unique rewards and recognition programme. 3.Our leaders lead by example and operate an open-door policy. We value honesty, respect and constructive feedback.
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