Job Summary
Jnr Duty Manager
Role Description
Full-time role for a junior Duty Manager at on of the top hotel in Cape Town. The Duty Manager will be responsible for overseeing daily hotel operations (Front Office as well as F&B), managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high standards of service. The Duty Manager will also be responsible for managing and resolving any issues that may arise during the guest's stay.
Reports to: Director of F&B
Subordinated positions (titles): Nil
Work Hours:
Standard Hospitality shift (06:00 – 15:00; 14:00 – 23:00)
Benefits:
- Discovery Medical Aid – 50% contribution for self, spouse and up to 3 children
- Momentum Provident and Risk Fund – 6% 6% Company contribution
- Subsidised undercover parking – Employee cost - R300 p/month
- Uniform
Qualifications
- Formal qualification in Hospitality advantageous
- Experience in the hospitality industry (in both Rooms and F&B) preferably
- Working knowledge of Opera & Micros
- International experience advantageous
Person Specifications:
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Ability to work well in a team
Competencies:
- Ability to multitask and prioritize tasks effectively
- Customer service-oriented mindset
- Attention to detail and strong organizational skills Fast & accurate data entry skills
- Knowledge of hotel operations and procedures
- Driver’s license essential
Key Performance Indicators & Conduct Requirements:
- Highly professional and well groomed
- High professional standard of customer service, ascertained through feedback from internal and external customers
Display a 'can-do' attitude when assisting other departments
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