Job Summary:

The Butler plays a vital role in providing bespoke, luxurious, and personalized service to guests, ensuring that all their needs are met with exceptional attention to detail. This role is focused on delivering a level of service that anticipates guests’ desires, creating a truly memorable experience during their stay. The Butler is expected to maintain the highest standards of professionalism, discretion, and efficiency while working seamlessly with other departments to ensure a flawless guest experience.

Key Responsibilities:Guest Service and Experience:

• Welcome guests to their rooms and provide personalized introductions to hotel amenities.
• Anticipate guest needs, offering services such as unpacking, packing, and organizing personal items.
• Assist guests with reservations, transportation, and special requests, ensuring a seamless experience.
• Handle VIP guest requirements and special requests, ensuring privacy and discretion at all times.
• Offer personalized recommendations for local dining, shopping, entertainment, and sightseeing.
• Coordinate room service, ensuring that food and beverages are delivered to guest rooms promptly and to exact specifications.

Personalized Assistance:

• Provide tailored services such as setting up and maintaining guest rooms (temperature, lighting, amenities) to create a comfortable atmosphere.
• Ensure that all guest preferences are noted and addressed, including dietary requirements, preferred toiletries, and special occasions.
• Arrange for personal errands, shopping, and other special arrangements, delivering on-time, bespoke services.

Administrative and Organizational Tasks:

• Maintain guest profiles with preferences, including room setups, special requests, and notes on previous stays.
• Ensure that all guest communications are handled promptly and professionally.
• Collaborate with housekeeping, concierge, and other departments to fulfill guest needs efficiently.

Special Occasions and Celebrations:

• Coordinate the preparation of personalized gifts, flowers, and room decorations for special occasions.
• Assist in organizing and executing private events or celebrations, such as in-room dining experiences or private dinners.

Maintaining Standards:

• Uphold the hotel’s standards of cleanliness, presentation, and attention to detail in guest rooms and suites.
• Ensure that all guest interactions are carried out with the utmost professionalism and in keeping with the hotel’s luxury service standards.

Qualifications and Skills:Education and Experience:

• High school diploma or equivalent required; a degree in Hospitality or related field is preferred.
• Previous experience as a Butler or in a high-end, luxury hospitality environment (2+ years preferred).

Core Skills:

• Strong communication and interpersonal skills.
• Exceptional customer service abilities with a focus on personalization and attention to detail.
• Problem-solving and conflict resolution skills, with the ability to anticipate needs.
• Discretion, integrity, and professionalism in handling sensitive guest information.

Technical Skills:

• Familiarity with property management systems (e.g., Opera) and reservation platforms.
• Proficiency in office software (e.g., MS Office Suite).

Physical Requirements:

• Ability to remain on your feet for extended periods.
• Ability to lift and carry items as needed (e.g., luggage, trays, gifts).

Personal Attributes:

• Polished appearance and exceptional grooming standards.
• Calm and composed under pressure.
• Strong organizational skills with a focus on time management.
• Friendly, approachable, and guest-focused demeanor.

Working Conditions:

• Flexibility to work shifts, including weekends, holidays, and evenings.
• Ability to work independently and as part of a team.

Key Competencies:

• Attention to Detail
• Adaptability and Flexibility
• Customer-Centric Mindset
• Proactive Service Delivery
• Confidentiality and Discretion