Responsibilities

• Conducting and managing relevant account meetings and generating supporting reports.
• Compiling monthly key accounts KPI packs to track performance metrics and goals.
• Developing a comprehensive understanding of key account needs to tailor solutions accordingly.
• Addressing and resolving key account issues and complaints promptly and effectively.
• Producing cost estimates for client requests to align with financial expectations.
• Anticipating changes and improvements within key accounts to proactively address their evolving needs.
• Facilitating communication between key accounts and internal teams to ensure seamless operations and service delivery.
• Strategically planning initiatives to enhance account results and foster long-term partnerships.
• Identifying new sales opportunities within existing accounts and collaborating with the Head of Customer to capitalize on them.
• Balancing key account requirements with operational capabilities and capacity to ensure sustainable service delivery.
• Actively participating in the production schedule of the Wadeville Fulfilment Warehouse by liaising directly with operational teams to meet key account objectives.
• Planning and presenting progress reports on account achievements and objectives to stakeholders.
• Conducting kit compilation checks and implementing changes to the production schedule as necessary.
• Managing Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels and performance metrics.
• Monitoring and managing the service email for designated accounts, ensuring timely and professional responses to inquiries and issues.

• Previous experience in account management or customer service
• Degree or Diploma in Finance, Business Management or similar
• Strong interpersonal and communication skills
• Excellent problem-solving abilities
• Ability to build and maintain relationships with clients
• Detail-oriented with strong organizational skills
• Self-motivated and able to work independently
• Proficient in Microsoft Office

Salary negotiable

Contact Hire Resolve today for your next career-changing move

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann or Thomas Stacey at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: logistics@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.