Job Summary
Brief CSSR Job description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
- Work on airline reservations systems & handle voice calls in English & German – may include some written correspondence
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
Requirements
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Minimum education level equivalent to high school completion (Matric / NQF 4)
- Located in South Africa
- Permanent residence permit / South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
Employment terms and conditions
- Full-time, permanent contract: 40 hours per week at 8,5 hours shifts per day
- Operational hours for account: Monday to Sundays 08h00 – 21h00 (shifts will be adjusted in line with daylight saving). Employees will be rostered on rotational shifts to cover these operational hours. Note it includes weekend work.
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
- Benefits:
~ Employee assistance programme
~ Health insurance benefit
~ Membership to Provident Fund (forms part of CTC package)
- Work from home / Work from office
- Remote work may be considered – If work from home, employee must ensure:
~ Fibre internet connection or fixed stable ADSL line required at own cost. Must be a fixed line internet. No wireless connections accepted.
~ UPS Solution required during load shedding (inverters available for purchase via client or own solution accepted).
To apply, please provide the following:
- Updated CV
- Copy of ID/PR/VISA that permits you to work
- Language assessments will be carried out during screening by the recruiter
- Proof of internet (for work from home applicants)