• Receiving and verifying incoming inquiries via telephone and email
• Communicating to relevant personnel with regard to credit application should the client require assistance with account queries
• Maintaining a daybook of all incoming inquiries, e.g. sales queries
• Submitting quotations via email to the customer
• Reviewing of official orders against SYSPRO-generated quotation
• Assisting COD customers
• Processing of all acceptable orders into the Syspro system
• Resolving any variances between order and quotation
• Generating and processing buy-out orders to approved suppliers including work-in-progress orders and the expediting thereof
• Liaison with the Managing Director, and Sales Managers on technical issues
• Generating Credit Notes and submitting them to the Managing Director for approval
• Manage and interpret customer requirements and offer technical support
• Work with the Fabrication / Stores team to ensure customer requirements are met
• Ensure quotes are complete and sent to customers within the stipulated turn-around times
• Build and maintain good relationships with customers and ensure retention of existing customers
• Refer customer complaints to the Quality Department
• Communicate any specific delivery requirements to the Warehouse Manager on delivery time
• Adhere to sales budgets and targets as instructed

• Grade 12 or equivalent
• 3-5 years of experience in the stainless steel industry e.g. Pipe, fitting, flanges, and sheet
• 3 years of working knowledge of SYSPRO e.g. processing of orders and closing/completion of order processes - must also have knowledge of back order process, buy–out orders, work-in-progress orders, and quotations
• Ability to promote and maintain customer satisfaction
• Proficient in MS Office
• Good verbal communication skills
• Knowledge of COD procedures
• Good communication skills, people relation skills, and interpersonal skills (internal and external)
• Knowledge of general administrative processes
• Must be able to do basic maths and measurement conversions
• Must be able to come up with solutions to customer queries and solve problems
• Knowledge of the credit application process related to the company

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.