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Job Summary
Our client is looking for a Showroom Manager to join their Umhlanga Showroom. You would Build constructive customer relations and maintain the image and effective operations of the showroom. Provide excellent customer service and maximise sales to both trade and retail by promoting the brand and products in line with the brand strategy, vision, standards, and guidelines. Responsibilities (not limited to): Manage and drive sales - Appropriate advice provided and customer needs met Excellent product knowledge demonstrated Customer accounts opened according to policy Orders processed according to policy and procedures Policies, procedures and controls are followed Key clients supported Contact maintained with client list and annual launches organised Client information and records updated Relevant area sales monitored and feedback provided to staff Sales targets achieved Customer base increased Build productive relationships with customers (including customers of sales consultants) - Back order lists and credits managed Collections and deliveries coordinated Regular feedback on queries and delivery dates is provided Issues and queries dealt with promptly and courteously Operational problems facilitated Complaints managed Customer needs identified and feedback provided to management, procurement and Head of Retail Launches and events coordinated (RSVPs, venue, catering)) Excellent customer service is delivered by all staff Client info and records updated Policies, procedures, and controls are followed Support the sales consultants - Cuttings and samples provided according to request Queries from the sales consultants and their clients were dealt with promptly and courteously Manage showroom image and stock according to visual standards, policies, and procedures - Brand and image reflected as per company standards (refer to Style Guide, checklist and merchandising standards on communicators) Showroom merchandising standards maintained Showroom appropriately merchandised with products within agreed timeframes Communication with the Head of Retail on the stock of orders and products Stock of cuttings, sample hangers, and books managed Products priced and correctly ticketed Monthly stock takes conducted and missing stock reported Policies, procedures, and controls are followed Manage showroom facilities and environment - Showroom opening and lock ups are completed daily according to checklist Incoming calls answered Rosters compiled and staff utilised effectively (Saturday, cleaning & gardening) Maintenance checks completed as per checklist, faults reported and followed up until resolved Cleaning and hygiene services e.g. window cleaning, pest control arranged at the required time intervals Servicing of equipment e.g. air conditioners arranged at the required time intervals Feedback on maintenance, cleaning & hygiene and servicing provided to Building Projects Manager Groceries, cleaning supplies and office supply stock monitored and supplies ordered or purchased as required Cleanliness and order of showroom, cutting, POS and surrounding areas maintained Manage and develop showroom staff - Staff levels maintained by retention of current staff and recruitment process supported Weekly team meetings facilitated Team members receive regular company communication e.g. sales and marketing goals Employees are informed of and understand their responsibilities Development opportunities identified and development plans implemented Employees coached to increase skills and knowledge Positive team environment where employees can voice their concerns is maintained Performance feedback (positive and developmental) provided without delay (one-on-one meetings to be scheduled every 2 months and performance appraisals every 6 months) Areas of non-performance are addressed without delay Disciplinary offences are managed Grievances and complaints are resolved Policies and procedures are followed and the companys interests represented Development of consultants in consultation with Head of Retail Coordinate payment collection - Account queries resolved before sale is processed Payment queries resolved with Finance Payments followed up Accurate invoicing and payment procedures followed (Account clients, COD & retail customers) Cash up completed and processed according to policy Cash and cheques are banked and correctly allocated to invoices Credits processed according to policy Daily admin and banking checked and signed off Manage costs against approved budget - Expenditure aligns with budget Cost control mechanisms in place Petty cash management and reconciliation performed according to agreed deadlines Requirements: National senior certificate At least 3 years of sales and Managerial experience in a retail environment with experience working on point-of-sale. Knowledge of homeware advantageous. Experience in conducting and managing regular stock takes. Excellent communication skills (written and spoken). Customer service-focused and orientated. Highly sales-driven and focused on achieving the result. Must be professional and well-presented.
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