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Job Summary
German-Speaking Customer Service Agents
We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or social media in German.
- Provide accurate, valid, and complete information to customers by using the right methods and tools.
- Resolve customer complaints and issues promptly and effectively.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate with other departments to resolve complex issues and improve the customer experience.
- Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Identify and escalate priority issues to the appropriate team or manager.
- Follow communication procedures, guidelines, and policies.
- Participate in training sessions to improve product knowledge and customer service skills.
Requirements:
- Fluency in German and proficiency in English.
- Previous experience in customer service, preferably in a BPO or call center environment.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Problem-solving skills and a customer-oriented attitude.
What We Offer:
- Competitive salary
- Comprehensive training and development programs.
- Opportunity to work in a multicultural and dynamic environment.
- Career advancement opportunities within the company.
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