Job Summary
Insurance Sales Consultant
Our client is a leader in the general insurance sector in Southern Africa. With a strong presence in South Africa, they are rapidly expanding into emerging markets across Africa and Asia. Their continued success is driven by a passion for delivering exceptional service to clients.
Key Responsibilities:
- Contribute to achieving net profit and growth targets for the business.
- Provide exceptional service by offering proactive, innovative, and tailored solutions that exceed customer expectations.
- Offer telephonic and email support to intermediaries, authorised representatives, and broker services.
- Analyze intermediary requests and provide accurate quotations to secure business.
- Initiate contact with intermediaries to discuss quotations and convert policies.
- Handle the issuance of new business.
- Address insurance queries promptly, ensuring compliance with required timelines and regulations.
- Manage client expectations regarding turnaround times for submitted requests.
- Adhere to underwriting criteria and regional requirements.
- Assist in identifying the most suitable products for clients based on underwriting criteria.
- Contribute to the implementation of solutions for continuous improvement.
- Follow workforce management principles to optimize productivity.
- Prioritize tasks to meet productivity, quality, and deadline standards while achieving business targets.
- Provide support during staff absences or peak periods, ensuring business continuity and meeting targets.
Qualifications & Experience:
- Matric / Grade 12
- 60 FAIS credits in Commercial Lines
- At least 3 years of experience in Short Term Insurance - Commercial Lines
- Proven experience in commercial underwriting within the short-term insurance industry
- An insurance-related qualification (e.g., NQF level 4) is advantageous
- Experience in agriculture insurance is a plus
Knowledge & Skills:
- Excellent verbal and written communication skills, able to interact clearly and effectively with intermediaries.
- Strong interpersonal skills, collaborating with internal teams and external stakeholders/clients.
- Ensure adherence to quality, compliance, and accreditation standards.
- Proficient in administrative tasks and efficient work processes.
- Strong focus on optimizing work processes to enhance productivity.
Join a dynamic and growing team where your contribution will drive success in the insurance industry!