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Job Summary
A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Manager in Gauteng. To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules. Diploma / Grade 12 Up to 2 years supervisory or HR generalist experience TES experience preferred Own car and drivers license essential PROCESS Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines; Checking, verification and approval of pre-extract reports from Payroll; Ensure correct job requisition is received from the Client; Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre; Establish a relationship with the Resource Centre; Provide feedback to Resource Centre on candidates supplied; Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures; Ensure that Assignees are briefed regarding transport arrangements, address, times etc; Arrange and control recruitment of assignees as back-up and or replacement staff when required according to contract requirements; Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements; Induction of employees; Ensure that protective equipment and related documentation is issued; Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees; Ensuring the integrity of data on the payroll system; Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times; Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping; Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance; Responsible for the implementation and maintenance of client Service Level Agreements; CUSTOMER Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits; Develop awareness of client future business needs, identify potential opportunities and communicate; FINANCE Responsible for ensuring on-time and accurate invoice delivery to clients; Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved; Analyse weekly stats per responsible client; PEOPLE Coach and mentor assignees; Manage teams and disciplinary issues; Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks; Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people; Drive transformation within team; Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported; Ensure team members are appropriately trained and developed; Responsible for arranging, controlling and overseeing the training of assignees.
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