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Customer Service Agents - US Hours - Cape Town
Dash BPO South Africa (Pty) Ltd Sunday, 24 November 2024 19Job Summary
Calling All Contact Center Agents:
We are seeking dedicated contact center agents for a night shift role in a US campaign that deals with deliveries.
Requirements:
- Experience in an international campaign (essential).
- Experience in a delivery campaign (advantageous).
- Customer-centric approach.
- Experience in Customer Service.
- Experience in Sales.
- 6-12 months of contact center experience or high-end retail experience.
- International BPO experience is advantageous.
Job Description:
- Manage time efficiently while maintaining quality objectives.
- Demonstrate active listening, disposition, kindness, empathy, enthusiasm, patience, and a commitment to adding value in each contact.
- Resolve issues on the first contact when possible and escalate assertively when necessary.
- Use common sense and critical thinking.
- Adhere to defined procedures and correctly use work tools.
- Commit to continuous improvement and timely execution of agreed-upon improvement actions.
- Comply with company and client security and confidentiality policies.
- Report any incidents or issues affecting your ability to perform your duties immediately to your supervisor.
- Report any incidents that threaten the safety of staff, clients, or the company immediately to your supervisor or management team.
- Perform any other tasks as requested by your immediate supervisor.
Competencies:
- Goal-focused
- Positive attitude
- Self-confidence
- Attention to detail
- Strong resilience
Dash BPO South Africa (Pty) Ltd
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