My client is a bustling 24-hour Animal Hospital dedicated to providing top-notch veterinary care to pets around the clock. Our passionate team is committed to excellence in animal care, supported by state-of-the-art facilities and compassionate staff.

Job Description: As the Hospital Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our facility. Your leadership will ensure smooth functioning and exceptional care delivery, maintaining our high standards of service. Here's what you'll be responsible for:

Key Responsibilities:

1. Leadership and Team Management:

   • Lead and inspire a diverse team of support personnel and cleaning staff.
   • Foster a positive work environment that promotes collaboration, growth, and morale.
   • Conduct regular training sessions to optimize team efficiency and effectiveness.

2. Operational Oversight:

   • Manage all aspects of hospital operations in collaboration with the hospital nurse.
   • Ensure compliance with regulatory requirements, safety protocols, and industry standards.
   • Implement and streamline operational procedures to enhance efficiency and productivity.

3. Client Relations and Customer Service:

   • Oversee client relations to ensure exceptional customer service and client satisfaction.
   • Address client concerns and inquiries promptly, maintaining a professional and empathetic approach.
   • Develop and maintain strong relationships with clients, fostering trust and loyalty.

4. Quality Assurance and Continuous Improvement:

   • Uphold quality standards in patient care, and treatment protocols.
   • Implement quality assurance measures and performance metrics to evaluate and improve hospital services.
   • Stay abreast of industry trends, advancements, and best practices to drive continuous improvement.

Requirements:

• Diploma in Animal Health or a Senior Certificate with Maths and Science as subjects.
• Prior experience in veterinary practice management or healthcare administration.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in financial management and budgeting.
• Knowledge of veterinary medical terminology and procedures is a plus.
• Ability to stay calm under pressure.