Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.
Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment. Responsibilities: ? Attend to all customer queries relating to online orders or the ordering process via email and phone Provide account support to customers Act as an advocate for our customers, reporting and acting on observed areas for improvement Provide prompt, efficient, detailed, customer-oriented service to all customers Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions Ensure internal reference pages are updated What do we offer: Competitive Salaries Medical Aid Contribution (including Spouse and up to 3 children) Career Growth Opportunities (locally and globally) within an exciting and fast-growing global company Work Visa Quarterly performance bonuses Part time options available (no less than 20 hours)
Qualifications
Preferred Qualifications
Excellent command of English Language (verbal and written) Matric/Abitur or equivalent qualification (Grade 12/Standard 10) Solid typing, phone, and computer navigation skills Ability to efficiently navigate the internet Ability to thrive in a fast-paced work environment while maintaining high quality outputs Ability to work as an effective team member Strong interpersonal skills Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours) Positive attitude and a passion for providing excellent customer service Effective communication and written skillsYou have successfully created your alert.
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