Job Summary
Job Description:
We are looking to recruit an UX Researcher to join the product design team.
Job Purpose:
To research UX best-practices, competitors and user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.
Job objectives:
- To support the product design team in delivering digital touchpoint experiences that our customers engage with
- To support the product design team in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer centric culture throughout the business
- To research UX best practices across both competitors and user needs requirements
- To analyze CX and UX data to inform our UX design process
- To collaborate with stakeholders and design team members
Minimum requirements:
Job related knowledge:
Essential
- User testing research and usability testing (applied)
- Analyzed research findings for a better understanding of user insight (applied)
- Good understanding of analytics and the UX design process (applied)
- Good understanding of what motivates a customer, (applied)
Desirable
- Previous UX research (banking advantageous)
Job related skills:
- Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent)
- Written and verbal communication (competent)
- Ability to conduct research (competent)
- Attention to detail (competent)
- Time management skills (competent)
Job experience:
- Essential: Minimum of 2 years’ experience in market research
- Desirable: 3 years’ experience in market research
Education:
Bachelor’s Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)
Essential Competencies:
- Deciding and Initiating Action
- Working with People
- Writing and Reporting
- Presenting and Communicating Information
- Analyzing
- Learning and Researching
- Planning and Organizing
- Adapting and Responding to Change
To apply, please send CV to hadio@quadrantsystems.co.za
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