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Job Summary
Enterprise Architect - ServiceNow
Product/Project management
ENVIRONMENT:
This global consultancy specializing in software engineering and data science is seeking an Enterprise Architect for ServiceNow within the Telecom Domain. In this role, you will lead the design, development, and governance of ServiceNow-based solutions tailored to the telecom sector. Your responsibilities will include translating business requirements into technical solutions, ensuring compliance with telecom-specific standards such as TM Forum (TMF), and optimizing the use of ServiceNow modules like Telecom Service Operations Management (TSOM) and Telecom Service Management (TSM).
Take Note: This role is based in Dubai.
DUTIES:
Architectural Strategy & Design:
- Define and develop the end-to-end architecture for ServiceNow implementations in the telecom domain.
- Lead architectural discussions and decisions around ServiceNow modules, especially TSOM, TSM, ITOM (IT Operations Management), and ITSM (IT Service Management), ensuring they align with business goals.
- Develop a roadmap for ServiceNow implementation, ensuring scalability, reliability, and alignment with the telecom industry's regulatory and compliance standards.
Telecom-Specific Architecture:
- Design architecture frameworks and patterns that ensure integration between ServiceNow and telecom operational systems (e.g., OSS/BSS).
- Collaborate with telecom-specific business units to gather requirements and ensure seamless integration with ServiceNow.
- Align architecture with Open Digital Architecture (ODA) standards and other relevant telecom frameworks.
Stakeholder Management:
- Act as the liaison between technical teams, business leaders, and third-party vendors, including ServiceNow and telecom service providers.
- Communicate the architecture vision to business stakeholders and gather their feedback.
- Ensure that all proposed solutions align with the business strategy and enterprise architecture principles.
Governance & Compliance:
- Establish and enforce architecture governance practices to ensure consistency and alignment with industry standards such as TMF, ITIL, and other relevant telecom frameworks.
- Monitor architecture for compliance with enterprise governance, security, and data privacy policies, including GDPR, ISO standards, etc.
Integration & Transformation:
- Oversee the integration of ServiceNow with other telecom platforms and applications, such as OSS/BSS systems, CRM, ERP, and custom-built telecom applications.
- Lead digital transformation initiatives within the telecom environment, leveraging ServiceNow capabilities to streamline operations and improve service delivery.
Continuous Improvement:
- Drive innovation by staying up to date with emerging trends in the telecom industry, as well as ServiceNow developments.
- Identify opportunities for service improvement, automation, and cost savings using ServiceNow features like AI and machine learning.
Mentoring & Leadership:
- Provide guidance and mentorship to technical teams, ensuring proper implementation and support of ServiceNow solutions.
- Develop and maintain relationships with key ServiceNow partners and vendors.
REQUIREMENTS:
Experience:
- 8+ years of experience in enterprise architecture, with at least 5 years in the telecom domain.
- 5+ years of experience with ServiceNow architecture and solution design, including hands-on implementation of TSOM and TSM modules.
- Proven experience in integrating ServiceNow with telecom systems like OSS, BSS, NMS (Network Management Systems), and more.
Technical Skills:
- Expert-level knowledge of ServiceNow platform, particularly in telecom modules like TSOM, TSM, and ITOM.
- Deep understanding of telecom infrastructure and operations, including network services, OSS/BSS, and telecom-specific business processes.
- Strong knowledge of TM Forum frameworks (eTOM, SID, TAM) and Open Digital Architecture (ODA).
Certifications:
- ServiceNow Certified System Administrator (CSA) [preferred].
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, TSM) [preferred].
- TOGAF or any equivalent enterprise architecture certification [preferred].
- ITIL v4 certification [desirable].
Preferred Qualifications:
- Experience in large-scale ServiceNow implementations for telecom operators.
- Familiarity with cloud-based ServiceNow deployments in telecom environments.
- Understanding of network operations, including 5G, NFV (Network Functions Virtualization), and SDN Software-Defined Networking).
ATTRIBUTES:
- Excellent communication and presentation skills, with the ability to explain complex technical solutions to non-technical stakeholders.
- Strong leadership skills, with experience managing cross-functional teams and working in a collaborative environment.
Problem-solving mindset with a focus on delivering scalable and sustainable solutions.
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