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COTTAGE AND CONFERENCE MANAGER (TULBAGH)
HR Management & Support Services Wednesday, 06 November 2024 1Job Summary
Our client, Saronsberg, situated outside Tulbagh is looking for a proactive, detail-oriented hospitality professional who thrives in a dynamic environment and is committed to creating exceptional guest experiences to join their team.
KEY RESPONSIBILITIES
- Check-In/Check-Out: Email guests check-in information, ensure a smooth arrival, and conduct a warm check-out, gathering feedback to improve services.
- Guest Relations: Communicate with guests pre-arrival to confirm bookings, manage requests, and arrange personalized experiences like wine tastings.
- Daily Oversight: Ensure cottages are clean, stocked, and well-maintained before guest arrivals.
- Housekeeping Management: Create schedules, inspect cottages, and manage inventory of cleaning supplies.
- Conference Setup: Arrange rooms, equipment, and refreshments for conferences, ensuring all guest requirements are met.
- Event Management: Serve as the main contact for event organizers, coordinate catering, and manage service delivery during events. Evening shifts may be required for dinner service.
- Staff Training: Lead housekeeping and conference staff, ensuring a cooperative, professional environment.
- Scheduling: Manage staff schedules, accommodating operational demands.
- Inventory & Budgeting: Monitor budgets for housekeeping, conference, and maintenance supplies.
- Billing & Reporting: Manage billing, invoicing, and record guest and conference feedback.
- Inspections: Conduct regular facility inspections and manage repairs and maintenance.
- Vendor Coordination: Manage relationships with external vendors and contractors.
REQUIREMENTS:
- Minimum of 3 years’ experience in a similar position
- Strong customer service and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Effective communication and problem-solving skills.
- Basic financial and reporting experience.
- Must be willing to work on weekends
CLOSING DATE: 13 November 2024
Only shortlisted candidates will be contacted
Recruitment procedures comply with the Protection of Personal Information Act No.4 of 2013 (POPI).
HR Management & Support Services
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