Job Summary
We are urgently looking for Operations Support Executive - for 3 locations: Angola, Congo and Point Noir.
JOB SUMMARY
- Responsible for coordinating CC Supervisors and ensure an efficient and highly productive distribution of human resources and task, with due consideration to quality standards set for the management.
- Create good relationship with the lines to be able to meet and exceed expectations and ensure timely feedback.
- Manage, motivate and supervise the section, ensuring all functions are carried out with due regard to highest job quality and optimum deployment of staff.
- Provide Seamless inputs to Statistics
- Responsible for carrying out testing of Terminal operating system for ensuring that it is bug free.
DUTIES AND RESPONSIBILITIES
- Directly supervise Cargo Control Supervisors, Cargo Control Clerks & Operation Support Clerks.
- Attending daily operation
- Monitoring vessel schedules on daily basis & assign tasks to the Cargo Control Supervisors & Clerks.
- Responding to all issues relating to service failures through
- Attending to queries of shipping lines & CFS and following up on the actions that are required.
- Follow up with the Cargo Control Supervisors & Clerks on the progress of Import Advance List & Export Advance List & ensure that the IAL & EAL are finalized according to internal KPI.
- Ensure that Import & Export tally sheet / TDR are forwarded to Vessel Operating Agent in accordance to internal KPI.
- Ensure that seamless inputs are provided to the Statistics Department through TDR, T Express data.
- Interact closely with Planning Managers /Planning Executive / Process controllers / Dispatchers for smooth vessel & yard operations.
- Interact with billing department regarding cargo related billing
- Interact with IT department regarding system related
- Ensure that all the correspondence from the customers are attended & filed
- Ensure that work is properly distributed and executed before deadlines Assist and advise the supervisors in their daily duties.
- Follow up on any outstanding, act proactively to avoid any mishap and keep planning manager informed at all times.
- Conducting Training sessions for newly recruited staff in Cargo Control
- Test the Software Patches that are sent by Navis for internal upgrades is as per
- Conduct Training of web access to External
- Ensure that Login id/Passwords for External clients are issued as per the timelines indicated in SOP.
Qualifications, Experience and Language Skills:
- Degree / Diploma or equivalent
- At least 4 years of relevant experience in related field and container shipping
- Intermediate English – both in Oral and written