Job Summary
Job Purpose: Ensure that processes and procedures needed for the ISO 17020:2012 & ISO 9001:2015 quality
management systems are established, implemented and maintained.
Responsibilities / Duties / Job Skills:
RESPONSIBILITIES:
- Ensure that processes and procedures needed for the ISO 9001:2015 management systems are established,
implemented and maintained.
- Reporting to top management on the performance of the management systems and any need for
improvement.
- Have an in-depth knowledge and understanding of all requirements relating to ISO 9001:2015 accreditation &
certification.
- Know what accreditation & certification is and have a positive attitude towards accreditation & certification.
- Ensure that the ISO 9001:2015 management system is implemented and followed at all times.
- Maintain the link and all communication with SANAS, DNV
Duties ISO 9001:2015:
- Plan, communicate, conduct scheduled internal audits.
- Implement actions (risk, improvements and corrective actions) as per outcome of internal audits.
- Evaluation, approval and re-evaluation of suppliers.
- New subcontractor audits – as requested from project team & management.
- Context of the organisation – maintain & update as per Top Management.
- Objectives per department – ensure it is set, monitored and reported on.
- Communications matrix – reporting where required.
- Equipment control – monitor registers & ensure equipment are calibrated, load tested, inspected as
required.
- New employee inductions - to the QMS system.
- Risks & opportunities – conduct risk assessments, register risk and mitigate risks identified.
- interested parties - maintain & update where required.
- Customer satisfaction – measure and action as required.
- Customer complaints - ensure close out of any customer complaints – raise internal NCR’s.
- Non-conformances – review and ensure corrective actions are implemented, timeous close out,
communicate to relevant parties.
- Management review meeting – organise, compile as per ISO 9001:2015 standard & present presentation –
annually. Ensure actions from management review meeting are closed out.
- Corrective actions from external audits – ensure closed out, liaise with various departments where required.
- Document control of the QMS.
- Record control as required by the ISO 9001:2015 – ensure all evidence are kept as proof of compliance with
the standard.
- Complies with all relevant health, safety, environmental, quality, legal and regulatory requirements as
stipulated by company requirements.
Internal relationships:
External relationships:
- Service providers
- Suppliers
- Customers
- Accreditation body (SANAS)
- Certification body (DNV)
Knowledge / Qualifications / Experience:
Knowledge
- Implementing & maintaining management systems.
- Knowledge of ISO 17020:2012 & ISO 9001:2015 standards clausal requirements advantageous.
- Knowledge of DNV 2.7-1 and DNV 2.7-3 standards advantageous.
Qualifications
- Matric.
- ISO 9001:2015 implementation & internal auditing.
Experience
- Implementing & maintaining management systems.
- Internal auditing.
General
- MS Office packages
- English and Afrikaans
- Valid driver’s license
- Must be willing to travel
Personal attributes
- Detail orientated
- Organised
- Technical expertise
- Emotional intelligence
- Time management
- Problem-solving
- Decision-making
- Critical thinker
- Willingness to learn
- Confidence
- Flexibilty
- Determination
- Multitasking
- Written and verbal communication
- Team player
- Knowledge of quality standards
- Focused
- Driver
- Attention to detail
- Creativity
- Collaboration
- Eagerness to learn
- Reliability
To acquire within the company