+2 more
Clear All Filters
Premium Ad
Verified Ad
Passenger Vehicle Autobody Service Advisor - Sandton, Gauteng
Select Motor Recruitment Tuesday, 26 November 2024 5Job Summary
Duties:- Following up with orders and parts requirements on all current and future jobs
- Responsible for the total customer handling process in the service and repairs area
- Achieve high level of customer satisfaction and confidence to increase loyalty and trust
- Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
- Build and maintain a positive service image amongst customers
- Handle all customer requirements by offering alternative repair solutions and pricing options
- Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
- Must be able to handle all customer complaints and issues up to a certain level
- Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity
- Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
- Follow-up after the service / repair to ensure the customer is satisfied with the work done
- Maintain positive relationships with customers to ensure repeat and referral business
- All general administrative duties for the workshop and/or service department
- 2-3 years’ related proven experience as a Service Advisor in automotive / autobody environment
- Strong knowledge of automotive repair processes, parts, and terminology
- Excellent customer service and communication skills, with a professional and friendly attitude
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Familiarity with service management software TMS/AUDATEX is a plus
- High school diploma or equivalent; additional technical or customer service training is a plus
- Above 25 years’ old
- Male / Female
- Automotive Industry experience ESSENTIAL!!!
*Only candidates that meet the criteria will be shortlisted and contacted
*If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
*Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
https://selectmotor.co.za/job-application/
For further information please feel free to contact Debbie at Select Motor Recruitment
011 615 7747
Applications should be submitted no later than Thursday 14 November 2024.
Select Motor Recruitment
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link