Job Description: Intern Customer Service Agent (CX)

Location: Roodepoort, Johannesburg, South Africa
Salary: R6,000 - R6,400 per month
Employment Type: Internship/Temporary Position

Job Overview:
Our client, a leader in the telecommunications sector, is seeking Intern Customer Service Agents (Technical) to join their dynamic team. This role is ideal for individuals with a passion for customer service and a solid understanding of technical concepts in the telecoms and IT industry. The position requires a blend of customer service skills and technical know-how to assist customers with their queries, resolve issues, and provide high-quality support.

Key Responsibilities:

• Provide technical support and customer service to clients via phone, email, or chat, ensuring a positive customer experience.
• Diagnose and troubleshoot telecoms and IT-related issues, offering effective solutions in a timely manner.
• Log and document all customer interactions, issues, and resolutions in the company's CRM system.
• Escalate complex technical issues to higher support levels as needed while maintaining communication with the customer.
• Assist with network setup, device configuration, and basic troubleshooting of telecom products and services.
• Maintain up-to-date knowledge of the company's products, services, and industry developments.

Requirements:

• Experience: At least 1 year of experience in Customer Experience (CX), IT Helpdesk, or IT Service Desk roles.
• Technical Knowledge: Solid understanding of telecoms and IT concepts is mandatory.
• Qualifications: Minimum of a Certificate or Higher National Certificate in a technical field, such as A+, N+, or telecommunications.
• Location: Must be willing to work in Roodepoort or reside in the surrounding areas with easy access to the work location.
• Skills: Excellent communication skills, strong problem-solving ability, and a passion for helping customers with technical queries.

What We Offer:

• Competitive basic salary between R6,000 and R6,400.
• Opportunity to gain hands-on experience in a fast-paced telecommunications environment.
• A chance to work with industry experts and expand your knowledge in customer service and technical support.

If you have the required technical background and a customer-first mindset, we encourage you to apply and join our client’s team in delivering top-notch service in the telecoms space!