Job Summary
Overview:
Our client in the Fast-food / Quick-service sector is seeking a highly motivated and experienced Restaurant General Manager. As a Restaurant General Manager, you will be responsible for driving sales growth, achieving operational excellence, and delivering exceptional customer experiences while embodying the company’s values and culture.
Minimum Requirements:
- Grade 12 / Matric
- Certificate / Diploma in Business-related courses
- 2+ years experience in a similar environment, preferably with a known fast-food / quick-service brand
Responsibilities:
Achieve Sustainable Sales and Profits
- Drive sales growth and achieve sustainable profits for the restaurant through effective sales strategies, marketing initiatives, and customer relationship building.
Operational Excellence
- Ensure the restaurant operates in accordance with the franchise's systems, processes, and standards, including food safety, customer service, and inventory management.
Winning Culture
- Drive a winning culture through "How We Work Together" principles, promoting a positive and inclusive work environment.
Customer and People Promise:
- Deliver exceptional customer experiences and ensure the people promise is met through effective team management, customer feedback, and issue resolution.
Team Development:
- Build know-how with your team, providing coaching, training, and development opportunities to enhance their skills and knowledge.
Competencies:
- Strong leadership skills
- Excellent communication skills
- Strong problem-solving skills
- Ability to work under pressure and manage multiple priorities
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