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Job Summary
We are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in: Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes. Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction. This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment. Bachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field. 0-2 years of experience in process analysis, business analysis, or a related field (internships and academic projects are considered). Strong analytical and problem-solving skills. Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart). Excellent written and verbal communication skills. Ability to work collaboratively in a team environment. Attention to detail and organizational skills. Process Analysis: Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement. Document current processes using, BPMN and UPN process maps. Document detailed Standard Operating Procedures (SOPs) for as-is processes. Validate SOPs with SMEs and Product Owners. Classify and publish SOPs to the Bankâ€s defined repository. Process Improvement: Work with senior analysts to identify process improvement solutions. Assist in designing and testing new processes, and monitoring their effectiveness post-implementation. Stakeholder Collaboration: Collaborate with various departments to gather information, process and activity details, and understand process challenges. Communicate findings and recommendations to stakeholders clearly and effectively. Reporting and Documentation: Prepare reports and presentations on process improvement findings and recommendations. Maintain accurate and up-to-date documentation of process changes and improvements. Continuous Learning: Stay updated with industry trends and best practices in process analysis and digital banking. Participate in training and development programs to enhance skills and knowledge.
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