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Job Summary
FULLY REMOTE WORK FROM HOME!
START DATE 3 MARCH 2025
• Join a reputable airline brand across different work areas
• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence
• Comprehensive paid training on products and systems provided
• Daily interaction with international passengers for inquiries and feedback
• Expected to achieve specific key performance indicators and maintain high client service standards
• Work in a fast-paced and time-critical call center environment
Requirements
• Must have native-level fluency in German (both verbal and written skills required)
• Only permanent residents or South African ID holders eligible
• Strong computer literacy and technical skills
• Clean criminal record
• Flexible to work in shifts
• Previous customer service experience is advantageous
Employment Terms:
- Annual Compensation: R200,000 CTC (R16 600 per month)
- Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
- Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
- Rotating shifts including weekends and public holidays as needed
- Training: 4 weeks (Fully Paid)
- Probation Period: 4 months
- Health Insurance Coverage provided by the Company
- Fully remote work from home
- Equipment requirements:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)
- Reliable Fibre or ADSL internet connection required at own expense
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