Job Summary
Role purpose
Responsible for all Learning & Development (L&D) offerings (training and initiatives) inclusive off but not limited to the design, development, delivery, and full administration of the Learning Enablement function, with the aim of achieving high performance levels for new and existing employees aligned to the L&D strategy.
Main Duties and Key results Areas:
- To assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions
- Create and design L&D programmes in-line with business objectives that support the management team.
- Ensure individuals have continuous improvement and development for success planning where applicable.
- Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning.
- Set priorities of training needs to ensure the business reaches the targets for the set year.
- Ensure that the L&D function offers quality, cost effective and value-added service.
- Research potential new learning activities.
- Introduce and implement new training processes and systems to record and review training needs and delivery.
- Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages.
- Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business.
- Review training and development records, identifying and collating training needs and identifying the gaps.
- Assign and coordinate the appropriate training for all current employees in line with their roles
- Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies
- Map out training plans for new starters and allocate required training and induction programmes on commencement with organization
- Work proactively with and advise managers on training requirements for roles
- Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness
- Source, identify and arrange internal and external training to address competency gaps
- Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications
- Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports to stakeholders
- Maintain accurate up to date records, financial reporting for operational costs
- Manage relationships with internal key stakeholders
- Deal with enquiries and to respond accordingly in writing, e-mail or verbally
- To be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
- Actively seek learning and development best practise from within and outside of the organisation
- Develop sound working relationships with stakeholders to enhance learning and development opportunities
Qualifications
- Higher certificate or Post secondary certificate
- License, Certificate, Registration Required (Relevant certifications & Professional memberships)
- Minimum Grade 12 required with either L&D or Training equivalent (OD-ETDP) Qualification is an essential job requirement
- Train the Trainer accreditation is essential for the job
- Registered assessor is relevant job requirement
- Project management is desirable
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