Kendrick Recruitment is currently seeking a highly skilled Roaming IT Support Technician for a luxury property group based in Cape Town, with extensive travel required to various remote locations where the group operates. This role is ideal for a hands-on professional who thrives in dynamic environments and is passionate about technology and the natural world.

Key Responsibilities:

Infrastructure Maintenance & Troubleshooting

• Conduct both on-site and remote troubleshooting for network, server, and hardware issues
  

• Perform regular infrastructure health checks to ensure minimal downtime
  

• Support all systems in use across the group’s operations
  

• Provide fast and efficient support to users
  

• Assist in installing, updating, and maintaining desktop and laptop systems
  

Deployment & Configuration

• Set up, configure, and upgrade infrastructure components including servers, routers, switches, and firewalls
  

• Ensure alignment with company standards during all deployment tasks
  

• Assist in large-scale rollouts of IT infrastructure across multiple sites
  

Monitoring & Reporting

• Monitor infrastructure performance and security proactively
  

• Provide detailed reports on infrastructure status and recurring issues
  

• Collaborate with IT teams to improve monitoring tools
  

Collaboration & Stakeholder Support

• Liaise with onsite staff and vendors to address infrastructure needs
  

• Offer on-site and remote end-user support
  

• Participate in cross-functional project planning and implementation
  

Documentation & Knowledge Sharing

• Maintain thorough documentation of infrastructure components and processes
  

• Share knowledge and train local IT staff to enhance efficiency
  

• Create best practices and SOPs for consistent infrastructure operations
  

Compliance & Risk Management

• Adhere to IT policies and security standards
  

• Identify vulnerabilities and propose improvements
  

• Support disaster recovery and business continuity planning
  

Candidate Profile:

Qualifications:

• Matric (High School Diploma)
  

• Relevant IT qualification
  

• CompTIA N+ Certification preferred
  

Experience:

• 5–8 years in a similar technical support position
  

• Minimum 5 years’ experience working with Azure, Active Directory, DNS, and Office 365
  

• Strong background in resolving network and site-down issues
  

• Proven experience in a Level 3 support role
  

Skills:

• Strong problem-solving and analytical capabilities
  

• Ability to remain calm and effective under pressure
  

• Excellent written and verbal communication skills
  

• Highly organized, methodical, and detail-oriented
  

• Team player with excellent interpersonal abilities
  

• Customer-focused with a proactive mindset
  

• Ability to manage multiple responsibilities across various locations
  

Interests:

• A passion for wildlife, nature, and a commitment to conservation and sustainability
  

If you're a tech-savvy problem solver with a spirit for adventure and a love for the wild, apply now by sending your CV to Kendrick Recruitment.