Job Summary
Sales Team Leader
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
Responsibilities
- To guide and support team members
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
- Driving operational and technological efficiencies within the team
- Handling difficult customer complaints or enquiries
- Drive quality control and ensure corrective action are taken where required
- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Forecasting capacity against plan on a weekly/monthly basis
- Ensure adherence to the operational policies and procedures
- Participating in the recruitment and selection of staff
- Monitor performance on regular basis and provide constructive feedback
- Pro-actively encourage high performance at all times
- Ensure all staff issues are dealt with appropriately and within a timely fashion
- Ensure all daily, weekly and monthly workloads are completed
- Motivating, developing and retaining staff
- Identifying staff training needs and planning of training sessions
- Adhering to all HR policies and procedures
- Monitor performance on regular basis and provide constructive feedback
Requirements
- Min 2+ years sales team leader experience
- Strong sales ability & ability to handle client objections
- Proven track record of meeting sales targets
- Excellent communication skills in English & 1 other language
- Background in telecommunications will be an advantage
- Clear criminal records
You will earn Basic of R10 000 to R15000 per month, plus lucrative commission and incentives. Must be willing to work additional hours and 2 Saturdays to meet targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
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