Key Responsibilities:

Requirement Elicitation and Analysis:

• Collaborate closely with business stakeholders to understand needs, objectives, and challenges.
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.

Solution Design:

• Work with technology teams to design innovative solutions aligned with business needs.
• Propose practical solutions addressing business challenges in line with organizational goals.
• Ensure proposed solutions align with strategic goals and technological capabilities.

Stakeholder Communication:

• Serve as a liaison between business stakeholders and technology teams.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.

Documentation:

• Create detailed documentation, including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.
• Assist in project planning, estimation, and resource allocation.
• Monitor project progress and identify potential risks or deviations from the plan.

Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure delivered solutions meet specified requirements and are of high quality.

Process Improvement:

• Identify areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.

Essential Functions:

• Collaborate with business stakeholders to prioritize transformation initiatives aligned with CIB Operations strategy.
• Work with internal and external stakeholders to mobilize solutions and prepare for the execution of prioritized initiatives.
• Translate CIB Operations and business strategies into work packages and manage delivery of initiatives.
• Adopt and optimize efficient use of tools, mechanisms, and frameworks across projects.
• Coordinate identification and evaluation of solutions using objective data for value realization.
• Provide input and influence verification of business cases and business priorities.
• Facilitate effective planning for prioritized initiatives, ensuring proper time and coordination of resources.
• Coordinate and manage delivery of initiatives by monitoring progress and removing blockers.
• Coordinate stakeholders' efforts and resources for collective impact delivery.
• Plan, coordinate, and manage handover and adoption activities to facilitate solution ownership.
• Facilitate effective data tracking of value realization metrics.
• Collaborate with stakeholders to monitor service performance and identify further value realization opportunities.

Qualifications:

• Education: First Degree, NQF Level 7, or equivalent relevant experience (Required)