Job Summary
Join the exciting world of craft brewing
A leading brewery company known for its exceptional beers and commitment to customer satisfaction. We're seeking dedicated individuals to join our dynamic team as Customer Service Call Centre Representatives in an ad hoc capacity. If you're a beer enthusiast with excellent communication skills and a passion for delivering top-notch customer service, we'd love to hear from you!
Position Overview:
As a Customer Service Call Centre Representative, you will be a crucial part of our customer support team, providing exceptional service to our valued customers. In this ad hoc role, you will handle customer inquiries, resolve issues, and assist customers with their queries, primarily via phone calls. This position offers a flexible schedule, making it a great fit for individuals seeking part-time or occasional work.
Key Responsibilities:
- Handle incoming customer inquiries and provide prompt and courteous assistance.
- Address customer concerns and resolve issues effectively and professionally.
- Provide information about our brewery's products, including beer varieties, promotions, and availability.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a friendly and patient demeanor.
- Enthusiasm for beer and a willingness to learn about our products.
- Ability to work independently and as part of a team.
- Previous customer service experience is a plus, but not required
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