Our client based in Pretoria is looking to appoint a Junior Data Analysis.

Duties and Responsibilities

Reporting

• Compile all performance reporting on a daily, weekly, monthly, quarterly, and annual basis, including the monthly Service Management Framework (SMF)
• Ensure set deadlines meet all client-defined reporting requirements
• Ensure the content of the reporting meets user business requirements
• Meet reporting and data management requirements
• Quality assure reports for correctness before distribution to all defined users
• Act as gatekeeper for ad hoc report requirements (Ad hoc data analysis to support initiatives)
• Serve as the expert point of contact for guidance using iLearn2.0 (SumTotal) data (SumTotal Specialist)
• Lead the automation of reporting across Technical and Non-Technical operations
• Integrates and standardize Technical and Non-Technical Reporting where appropriate
• Reports to NSO on a monthly or quarterly basis on Staff Turnover and Certification Status
• Analytics of data to assist with Learning Demand Plan
• Assist with forecasting Certification targets as required
• Maintain all certification reports on iLearn2.0(SumTotal)

iLearn Administration & Support

• Provide onsite and remote training
• Assist delivery team with iLearn problems/queries
• Setup New User registrations and terminations
• Assist with all related queries on iLearn2.0 (SumTotal)
• Clear error logs daily following overnight synchronization between iLearn2.0 (SumTotal) and SAP
• Manage /monitor the Distribution lists
• Register new Dealerships and Job Titles on SAP and SumTotal as and when required
• Ensure data on iLearn2.0 (SumTotal) and SAP are correct and aligned
• Assist training coordinators with queries relating to processes on iLearn2.0 (SumTotal)

Billing

• Capture monthly billing of the Assessment Centre psychometric assessments
• Assist Support Services Lead in checking that training registers are closed before month-end so dealers can be billed.

Customer Relationship Management

• Build and maintain professional and effective relationships with related parties.
• Promote a positive working relationship with internal and external customers and service providers.

Reporting and Steering Committee Management

• Design and/or source appropriate management information reports for Dealerships.
• Prepare and present relevant information to stakeholders as per defined forums.
• Encourage the use of management information reports in dealerships to support training functions.
• Attend meetings when required. Communication thereof to the Training Coordination team.

Process Management

• Ensure updates of all reported related processes and alignment to internal Quality Management System.
• Continuous improvement approach implemented to support the ongoing improvement of business operations excellence, specifically with regard to process efficiency.

Qualifications and Relevant Experience:

Experience in working with the following systems:

• SumTotal
• SAP
• SQL
• PowerBI

Core Skills

• Organisation and planning skills
• Coaching skills
• Reporting skills
• Attention to detail
• Analytic skills
• Project management skills
• Relationship building
• Comfortable working with people at all levels of the organization, as well as with suppliers, vendors and customers

Core Work Related Experience

• LMS Administration/Learning Technology Field Experience
• LMS Implementation
• Minimum 2 years’ experience in an LMS support role
• Project Management
• PowerBI