Job Summary
Our Client is looking to employ a Customer Services Repairs Supervisor based in Vereeniging, Gauteng.
Objective of the Job:
Under the general direction of the Workshop Manager, responsible for performing various administrative sales related tasks on a day-to-day basis. Position objective is to take ownership in the running of the day-to-day Repairs and Calibration related administrative operations, ensuring that relevant documents are completed in a satisfactory way, and that they comply with work instructions.
Qualifications and Experience:
- Grade 12
- Dyna Supervisory Certificate
- Business Administration Diploma / Certificate
- DGR Cat 6 Certificate
Key Responsibilities:
- Oversee and ensure the following processes are followed:
- Generating Job Cards (Local / Export / Distributors)
- Generating Quotations (Local / Export / Distributors)
- Generating Sales Orders (Local / Export / Distributors)
- Generating Costing Sheets (Local / Export / Distributors)
- Calculating Freight Costs (Local / Export / Distributors)
- Offer professional service and update clients on existing orders.
- Liaise with suppliers to ensure smooth processes.
- Generate and review Customer Service Reports.
- Conduct follow-ups with customers to ensure satisfaction and address concerns.
- Handle accounts queries, including income in advance for Export & Local clients.
- Follow-up on Purchase Orders via e-mail, WhatsApp, Teams, Skype, and phone calls.
- Provide detailed feedback and reports to customers.
- Report daily on quotation and order statuses to customers.
- Maintain and update OneDrive sheets and folders.
- Manage customer discounts and loyalty signed agreements.
- Handle weights, dimensions, and freight charges for shipments.
- Maintain and update Work Instructions for internal processes.
- Oversee import clearance of transport containers.
- Analayse SAP history summaries and provide feedback to the manager.
- Focus on customer retention through effective communication and service.
- Assist with forecast and planning activities.
- Reporting:
- Provide detailed reports to customers.
- Report daily on the status of quotations and orders.
- Generate and manage open Job Card reports.
Skills / Knowledge :
- Strong administration skills
- Superior telephone etiquette
- Strong communication and people skills
- Excellent time management skills
- Strong computer literacy
- Detail-oriented
- Proactive
- Pressure resilient
- Team player
- Multi-task focused
- Customer-centric
If you are not contacted within 10 working days, please consider your application unsuccessful.