Job Summary
Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.
Minimum Qualifications / Experience / Skills
- 5 Years of experience in the hospitality Reservations operations
- Ability to effectively communicate with others in English (written and spoken)
- Proven experience in a Reservations position, ideally within a hospitality environment
- Good leadership skills with a hands-on approach
- Ability to work individually and as part of the Team
- Skilled with Microsoft Office software, especially in Excel
Key Roles Responsibilities and Competencies Required
- Answer telephone enquiries in a warm friendly tone-manner
- Accurately process bookings, cancellations and sending confirmations
- Accurately checking availability of required services to avoid overbookings
- Responding to bookings from all Online distribution channels and platforms
- Knowledgeable of Online portals extranets such as Booking.com, Expedia etc
- Ensure web site booking process is maintained up-to-date and functional
- Promote specials on various platforms that is being advertised by the Company
- Follow up Provisionals and ensuring payments are received prior arrival
- Preparing and sending 10 Day Weekly Arrivals listing once every week
- Adhere to email turnaround times
- Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have
- Booking of extra services such as Transfers and Tours
- Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
- Ensures that all Month-end Revenue reports are accurately produced and processed
- A positive, adaptable and communicative personality
- Ability to handle multiple challenging priorities and assignments
- Ensures that budget targets are consistently achieved within the Team
- Strong Attention to Detail and Innovation for Results