Kendrick Recruitment is currently seeking a meticulous and service-driven Travel Administrator to join a prestigious luxury property group based in Cape Town. This role plays a key part in supporting the guest journey by ensuring that every aspect of the travel experience is expertly planned and seamlessly executed. The ideal candidate will have exceptional organizational skills, a strong eye for detail, and a passion for delivering outstanding service.

Key Responsibilities:

Administrative & Operational Support:

• Manage the travel inbox and distribute or handle inquiries as required
  

• Track and allocate invoice payments appropriately
  

• Provide proactive reporting on provisional bookings
  

• Perform regular accuracy checks on all bookings across properties
  

• Assist with the issuing of flight tickets and coordinate internal travel logistics for senior management
  

• Communicate effectively with third-party suppliers to confirm services arranged for guests
  

• Monitor and manage due payments and follow up to ensure timely completion
  

• Generate operational and management reports as needed
  

• Offer general administrative support across the team
  

Guest Retention & Communication:

• Deliver prompt and professional responses to client inquiries
  

• Conduct detailed guest profiling to ensure accurate and personalized service
  

• Build and maintain strong relationships with agents, including managing agent familiarisation and educational trips
  

• Coordinate with Operations teams to ensure smooth guest travel experiences
  

• Ensure all relevant booking information is accurately captured and shared
  

• Track and manage data related to repeat business
  

Travel Arrangements:

• Support Travel Designers in understanding guests’ preferences, needs, and budgets
  

• Demonstrate expert destination knowledge, including Time + Tide properties and other locations
  

• Create detailed travel itineraries using in-house itinerary tools
  

• Book domestic and international flights, as well as additional third-party services
  

Experience, Qualifications, and Competencies:

• Proficient in Microsoft Suite (Outlook, Excel, Word)
  

• Knowledge of Res Request, Safari Portal, and HubSpot is an advantage
  

• Strong passion for the luxury travel industry
  

• Excellent written and verbal communication skills
  

• Proven accuracy and attention to detail in all tasks
  

• Strong customer service orientation with a proactive mindset
  

• Skilled in negotiation and problem solving
  

• Exceptional planning and organizational ability
  

• Creative thinker with initiative
  

• Collaborative team player who shares knowledge and contributes ideas
  

• Professional demeanour with a positive and engaging attitude
  

• Ability to build relationships with individuals across cultures
  

• Flexibility to work outside standard office hours when required
  

If you are detail-oriented, passionate about luxury travel, and ready to be part of a dynamic and growing team, please send your CV to apply.