Job Summary
Requirements:
- Matric
- Own vehicle and valid driver’s license
- Fluent in English & Afrikaans
- Experience: Previous sales experience, preferably in the flooring or home improvement industry, is highly desirable.
- Knowledge: Strong understanding of vinyl flooring, wood flooring, carpets, and blinds is preferable along with the ability to take accurate measurements.
- Communication Skills: Excellent verbal and written communication skills with the ability to engage with a diverse customer base effectively.
- Customer Focus: Proven ability to deliver outstanding customer service and build lasting relationships with clients.
- Sales Skills: Demonstrated ability to meet sales targets and handle objections professionally.
- Organizational Skills: Strong organizational and time management skills, with attention to detail and accuracy.
- Administrative Skills: Strong administrative skills.
- Team Player: Ability to work collaboratively within a team environment while also taking initiative.
Key Responsibilities:
- Customer Engagement:** Greet and assist customers in a friendly and professional manner, addressing their needs and providing expert advice on flooring and blinds options.
- Product Knowledge: Maintain a thorough understanding of our product lines, including vinyl flooring, wood flooring, carpets, and blinds, to effectively answer customer questions and offer tailored recommendations.
- Sales Performance: Drive sales through proactive engagement, upselling, and cross-selling techniques while meeting or exceeding individual and team sales targets.
- Consultations: Conduct in-depth consultations with customers, including on-site visits if necessary, to assess their needs and provide customized solutions.
- Order Processing: Manage the order process from initial inquiry through to final sale, ensuring accuracy in product selection, pricing, and delivery arrangements.
- Customer Service: Resolve any issues or concerns that arise before, during, or after the sale, ensuring a high level of customer satisfaction and fostering repeat business.
- Product Display: Ensure that the showroom is well-organized and that products are displayed attractively to enhance the customer experience.
- Market Awareness: Stay updated on industry trends, new products, and competitor offerings to provide informed recommendations and maintain a competitive edge.
***Only shortlisted candidates will be contacted***