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Products and Software Support
Yellotec Saturday, 09 November 2024 264Job Summary
The company at its core is a Reliability Solutions Engineering Company, its foundations cast with passion, weathered by knowledge and cured through experience. We thrive on challenges, radiate integrity and build by continuously improving competence. Vacancy: Products and Software Support Location: Boksburg Job Summary: As a 1st line Product and Software Support Technician, you will be the first point of contact for our clients and you will be able to log, coordinate resolution and communicate updates for multiple incidents & requests. Education/Experience/Qualifications/Skill Requirements: Qualifications and Skills • Grade 12 • CompTIA A+ and N+ certificate • Tertiary qualification with information technology will be an advantage. Experience: • Proven ability to interface with technical professionals. • Experience in technical customer support will be an advantage. • Programming and database Duties • Validate and clarify the issue described in tickets • Ensure what the user is describing is "real" and not a misunderstanding or user errors • Answer all how-to questions. • Fix all end-user issues that are resolvable through the Learning Management System User Interface (UI) • For simple bugs, reproduce and document reproduction steps before escalating • Drive continuous improvement in the quality of products and services Desired Skills • Maintaining a sharp level of attention to detail • Must have a strong customer service mindset; prior experience in a customer service role is advantageous • Good troubleshooting skills (Reasoning and logical thinking). Behavior Competencies • Work successfully independently and as part of a team. • Interface with customers and deliver high levels of customer satisfaction. • Understand customer needs and provide effective solutions. CLOSING DATE: 27 July 2023 Candidates who have not been contacted within six weeks of the closing date can assume that their application has been unsuccessful Should you meet the above mentioned, please forward your update CV to: applyError!
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