JOB PURPOSE

The Financial Advisor will be responsible for conducting financial needs analysis

for both Life and Investment planning needs, utilize extensive expertise to

provide financial advice to customers, grow client base and prospecting of new

clients.

RESPONSIBILITIES

Sales Opportunities Creation

Develop a personal network within the sales territory and represent the

organization at relevant industry events, sourcing of referrals, and

recommendations from existing customers and other contacts to identify sales

opportunities, promote the organization, and enhance its reputation.

Identify Personal Lines and Business Insurance opportunities.

Customer Needs Clarification

Consult with a range of customer representatives at different levels to identify

the outcomes they require, introducing relevant internal specialists and utilizing

their expertise to gather and analyze complex customer data, clarify mid- to

long-term customer needs, and develop and agree to a specification of customer

requirements. Conduct financial needs analysis, client portfolio analysis and

provide financial advice.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use

personal expertise to propose quantities and product configurations, explain the

selection to the customer, and invite the customer to make a purchase at the

standard price/terms and conditions of sale.

Customer Onboarding

Walk customers through the advanced/custom features of the product/service,

connecting those features directly with customer pain points.

Performance Management

Respond to personal objectives, take appropriate actions to ensure achievement

of agreed objectives and use performance management systems to improve

personal performance.

Customer Relationships Development

Develop and implement a customer contact plan to communicate product

launches and engage the potential customers in relevant sales campaigns to

build new relationships. Act as first point of contact for customer queries and

complaints and resolve these, referring complex issues to others and ensuring

that the customer receives an appropriate response.

Client & Customer Management (External)

Manage key client and customer relationships to maintain customer satisfaction,

retention of clients and loyalty.

Client Document Management

Create and ensure compliance with a company wide document management

system.

Operational Compliance

Develop knowledge and understanding of the organization's policies and

procedures and of relevant regulatory codes and codes of conduct to ensure

own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development

planning activities as well as formal and informal training and coaching; gain or

maintain external professional accreditation where relevant to improve

performance and fulfill personal potential. Maintain an in-depth understanding of

Financial Services Industry external regulation, and industry best practices

through ongoing education, attending conferences, and reading specialist media.

BEHAVIORAL COMPETENCIES Drives Results

Consistently achieves results, even under tough circumstances. For example,

regularly pushes self to achieve outstanding outcomes; consistently establishes

bold goals for own performance; is passionate about excellent results and

significant contributions. Shows great tenacity to complete goals/initiatives in a

timely way.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear

understanding of the unique needs of different audiences. For example, tailors

communication content and style to the needs of others. Pays attention to others'

input and perspectives, asks questions, and summarizes to confirm

understanding.

Persuades

Uses compelling arguments to gain the support and commitment of others. For

example, positions and packages ideas so that they will resonate strongly with a

wide variety of stakeholders. Uses strong logic and compelling evidence. Works

with others to find creative win-win solutions; achieves consensus through

compromise.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and

authenticity. For example, models honesty and authenticity and encourages

others to be up front with one another. Demonstrates reliability and places a

strong emphasis on the team meeting its commitments. Fairly represents others'

positions.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, tracks

performance and strives to remain effective, learning from both successes and

failures. Readily takes on challenges or difficult tasks and has reputation for

delivering on commitments.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information

to effectively solve problems. For example, consistently looks at complex issues

from many angles; obtains a rich and deep understanding; swiftly cuts to the

core issue; skillfully separates root causes from symptoms.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For

example, solicits customer feedback and data; conveys a clear understanding of

the level of service the team is providing; takes action when standards are not

met by team; aligns business process with customer needs.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For

example, deals effectively with crises and volatile situations. Puts people's

failures in perspective and helps them move forward. Maintains calm in

adversity; stays objective. Uses hardships and difficult experiences as an

opportunity for personal and team growth.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example,

recognizes even subtle social cues and nimbly responds to others' needs and

preferences. Helps to defuse difficult interpersonal situations by showing high

levels of tact, sensitivity, and consideration. Builds rapport with ease.

Plans and Aligns

Plans and prioritizes work to meet commitments aligned with organizational

goals. For example, stays focused on plans and improvises in response to

changes, including risks and contingencies. Aligns own team's work with other

workgroups'. Looks ahead to determine and obtain needed resources to

complete plans.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm. For example, takes immediate, decisive, independent

action to resolve issues or problems. Persists as needed. Quickly and

consistently identifies and pursues beneficial new opportunities.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise. For example,

takes a positive approach to conflicts; helps dispel tension; seeks guidance and

feedback on managing conflict; delivers controversial viewpoints candidly and

sensitively; does not take arguments personally.

SKILLS Computer skills

Support business processes independently by understanding and effectively

using standard office equipment and standard software packages, while

providing technical guidance as needed.

Proficient in MS Office

Product Knowledge

Established expert in the discipline and acts as the organizations authority for

the skill area.

Life and Investment Product Knowledge

Verbal Communication

Apply comprehensive knowledge to act independently and provide guidance and

training to others on how to use clear and effective verbal communications skills

to express ideas, request actions and formulate plans or policies.

Action Planning and work scheduling

Work independently supervision and provide technical guidance when required

on how to develop appropriate plans or perform necessary actions based on

recommendations and requirements.

Writing skills

Use clear and effective writing skills independently and provide technical guidance when required on how to express ideas, request actions and formulate

plans or policies.

Customer and Market Analysis

Conduct research and analyzes data independently and provide technical

guidance as needed in order to develop a comprehensive understanding of

customer and market conditions that enables maximum return on investments.

Financial analysis

Apply concepts of knowledge / skill independently; also able to provide technical

guidance when required.

Closes Effectively

Work independently and provide technical guidance when required to arrive at

mutually beneficial commitments that help move the sales/client relationship

forward.

Effectively Presents Solutions

Work independently and provide technical guidance when required to clearly

present solutions that link directly to the key objectives and challenges important

to the client.

Aligns stated needs with solution benefits; Communicates offerings in a

compelling way; Compels clients to a desire to act; Conveys initiatives to

partners; Explains how the solution aligns with needs; Invests appropriate time

to understand core needs; Offers solutions at the optimal time.

Builds Rapport

Work independently and provide technical guidance when required to quickly

and effectively establish trust within the buying centers in the client's

organization.

Confirms understanding; Incorporates client''s point of view; Provides relevant

context; Reinforces professional capability; Respects the client''s time; Shows

empathy with buyer''s circumstances; Shows interest in buyer needs.

EDUCATION

General Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); 120 FAIS Credits

(NQF5) in Wealth management (Non Negotiable); RE5 (Essential); 120 FAIS (NQF6) in

Wealth management/ CFP/ equivalent (Advantageous);

EXPERIENCE

General Experience

2 or more years experience as a financial advisor within financial services

industry with dealing in upper mass market and/or affluent client segment (Life &

investment) (Essential)

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and

its subsidiaries with certified evidence that their qualification(s) meet the

equivalent NQF level required for this role at time of application. As a registered

Financial Service Provider, we are mandated to ensure that all our

representatives are and remain fit and proper at all times. By applying for this

role, you consent to having your relevant qualification and or accreditation or

confirm that you are working towards meeting the competency requirements. You

further consent to the relevant information being verified.