Position: Assistant Manager

Location: Sea Point; Cape Town

Job Summary:

The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

Key Responsibilities:

• Guest Services:

  • Welcome guests upon arrival, provide check-in and check-out services.
  • Respond to guest inquiries via phone, email, or in person.
  • Address and resolve guest issues and complaints in a timely and professional manner.
  • Provide local area information, recommendations, and assistance with travel arrangements.

• Booking and Reservations:

  • Manage guesthouse bookings through online platforms, phone, and direct reservations.
  • Ensure accurate and up-to-date availability of rooms.
  • Handle cancellations, modifications, and special requests.

• Property Management:

  • Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
  • Coordinate with housekeeping and maintenance teams to address any issues or repairs.
  • Perform regular inspections to ensure high standards of cleanliness and safety.

• Administrative Duties:

  • Maintain accurate records of bookings, payments, and guest information.
  • Prepare invoices, manage payments, and handle refunds as needed.
  • Monitor and manage the guesthouse budget, including expenses and revenue.

• Marketing and Promotion:

  • Promote the guesthouse on social media, booking platforms, and other relevant channels.
  • Respond to online reviews and maintain a positive online presence.
  • Implement marketing strategies to attract new guests and increase occupancy rates.

Qualifications:

• Previous experience in hospitality, customer service, or property management is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and handle multiple tasks.
• Proficiency in basic computer applications, including booking systems and Microsoft Office.
• Knowledge of the local area and attractions is a plus.

Working Conditions:

• Flexible schedule, including weekends and holidays.
• On-call availability for guest emergencies.
• May require some physical tasks, such as carrying luggage or assisting with property maintenance.