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Job Summary
General Manager
IT - Manager
Somerset West - Western Cape
Somerset West - Western Cape
ENVIRONMENT:
Our client, a consulting firm located in Somerset West, specializes in utilizing MS365 business tools and implementing AI to transform operations. They are dedicated to delivering tailored solutions that optimize processes and foster client growth. Currently, they are seeking a General Manager to oversee all operations, drive strategic initiatives, and ensure the delivery of top-tier technology solutions. Your leadership will be crucial in boosting operational efficiency, expanding the client base, and maintaining the companys reputation as strategic partners in AI and MS365. A Bachelors degree in Business Administration, Management, Information Technology, or a related field is required. A Masters degree or relevant certifications in AI, MS365, or Project Management would be a plus.
Experience: A minimum of 5-7 years in a senior management role, preferably in the technology sector.
DUTIES:
Strategic Leadership:
- Develop and implement business strategies to achieve company goals.
- Ensure alignment of operations with the company's mission and vision.
- Identify and capitalize on growth opportunities in AI and Microsoft 365 solutions.
Operational Management:
- Oversee daily operations, ensuring efficiency and productivity.
- Implement and monitor Standard Operating Procedures (SOPs) to maintain high performance and ethical standards.
- Manage budgets, financial planning, and resource allocation.
Client Relationship Management:
- Build and nurture relationships with key clients and stakeholders.
- Ensure the delivery of tailored solutions that meet client needs and exceed expectations.
- Act as a primary point of contact for major clients, addressing concerns and opportunities.
Team Leadership:
- Lead, mentor, and develop a high-performing team.
- Foster a positive and collaborative work environment.
- Set performance goals, conduct regular evaluations, and provide constructive feedback.
Business Development:
- Drive new client acquisition and expand the companys market presence.
- Develop and execute innovative strategies for lead generation and client retention.
- Collaborate with the sales and marketing teams to enhance brand visibility and client engagement.
Project Management:
- Oversee the successful execution of projects, ensuring timely delivery and adherence to quality standards.
- Utilize project management tools and methodologies to streamline processes.
- Monitor project progress, manage risks, and implement corrective actions as needed.
Reporting and Analysis:
- Track and analyse key performance indicators (KPIs) and business metrics.
- Prepare regular reports for senior management, providing insights and recommendations for improvement.
- Stay abreast of industry trends and incorporate best practices into operations
Compliance and Risk Management:
- Ensure all operations comply with relevant regulations and standards.
- Identify potential risks and develop strategies to mitigate them.
- Maintain a culture of accountability and integrity within the organization.
REQUIREMENTS:
- Education: Bachelors degree in Business Administration, Management, Information Technology, or a related field. A Masters degree or relevant certifications in AI, MS365, or Project Management is advantageous.
- Experience: Minimum of 5-7 years in a senior management role, preferably in the technology sector.
- Proven experience in business development, client relationship management, and operational management.
- Understanding of Microsoft's offerings, Licensing, and related IT services.
- Familiarity with CRM software preferred.
ATTRIBUTES:
- Strong leadership and team management skills.
- Excellent strategic planning and analytical abilities.
- Proficiency in AI and Microsoft 365 solutions.
- Exceptional communication and interpersonal skills.
Ability to manage multiple projects and meet deadlines.
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