+2 more
Clear All Filters
Premium Ad
Verified Ad
Job Summary
Our client has an opportunity available for a Team Leader in the Fraud department.
Requirements:
- Matric
- Recent successful Team Leader experience in a financial services environment- essential.
- Experience in coaching and mentoring team members- essential.
- Experience of fraud in financial services would be advantageous.
Responsibilities:
- Minimize Fraud losses in line with target range.
- Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
- Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
- Ensure that all staff are trained and skilled in all areas of fraud risk management.
- Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
- Handle Internal and external customer services – compliments, complaints.
- Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
- Ensure company policies and procedures are communicate to the team.
- Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
Telebest
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link