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Job Summary
The Accounts Receivable & Collections Specialist will manage outstanding customer invoices, follow up on payments, and handle any discrepancies to ensure timely collection and accurate financial reporting.
Key Responsibilities:
- Accounts Receivable Management:
- Monitor and track all unpaid or partially paid invoices.
- Update invoice statuses based on customer feedback using internal tracking systems.
- Collections & Payment Follow-Up:
- Collaborate with the Customer Support Team and Project Managers to follow up on outstanding payments.
- Issue dunning (reminder) letters to customers twice a month:
- 1st reminder: Sent on the 15th of each month for current invoices.
- 2nd reminder: Sent at the beginning of the month for invoices from the previous period.
- Track the number of reminders sent and adjust the tone of follow-up communication accordingly.
- Invoice Discrepancies & Dispute Resolution:
- Resolve issues related to pricing, quantity, or customer rejection of invoices (AR-PRC-DIF, AR-QTY-DIF, AR-DBT).
- Collaborate with customers to resolve validation or approval delays (AR-CST).
- Bad Debt Accrual:
- Accrue unpaid invoices as bad debt when necessary, ensuring accurate accounting records.
Ideal Candidate Profile:
- Experience in accounts receivable, collections, or financial administration.
- Strong communication skills to engage with clients and resolve issues.
- Detail-oriented with excellent organizational skills.
- Ability to handle disputes and follow up systematically.
- Familiarity with invoice tracking and accounting systems.
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