Position: Business Development Manager

Location: Lynwood, Pretoria

Are you all about client services and addressing customer concerns? Are you a fantastic sales driven person with the ability to motivate teams to achieve target? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!

This role plays an integral part in our team, as you will be responsible for our LBC Sales Team, ensuring targets are met and providing coaching and mentoring where needed.

Great, so who is a good fit?

A specialist who is an expert in achieving and exceeding sales targets and motivating other to do the same. Responsible for the success of the sales team and building relationships with our clients. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You love working with people and your number one priority is customer satisfaction, as well as marketing the Business’ products.

You may be wondering, what does the duties include?

• Providing support to your team and ensuring sales targets are met.
• Grow and build the client base.
• Responsible to do presentations to clients so as to attain new business;
• Manage and convert leads into sales and ensure outcomes are captured onto the system;
• Informs team by explaining procedures; answering questions; providing information;
• Assist team with escalations and how to manage these;
• Evaluate problems and complaints of clients and provide proper solutions to them;
• Respond to the needs of clients and provide personalized service;
• Provide information on the company’s products or services and generate interest in the offer;
• Upsells products and services to own clients and coach team to do the same;
• Researches needed information using available resources;
• Makes relevant notes from client interactions;
• Identify any issues that clients might be struggling with and find solutions, as well as escalate where required;
• Report on client feedback;
• Manage & update client databases;
• Manage team and ensure KPI’s are in place.

Are there any specific skills and attributes required?

• Ability to build strong relationships and effectively identify problems as soon as they arise;
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
• Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
• Anticipate outcomes and identify consequences;
• Open and honest communication regarding products;
• Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
• Ability to lead a team toward success;
• Successful creation and implementation of negotiation strategy;
• Ability to show empathy with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed;
• Ability to work alongside team to achieve a common goal;
• Be mutually accountable for all projects taken on;
• Ability to encourage differences and opinions;
• Ability to perform tasks in an organised manner;
• Set personal goals and ensure the achievement thereof;
• Plan efficiently and effectively to ensure deadlines are met;
• Ability to remain calm in a situation of conflict;
• Display patience when dealing with stakeholders and team;
• Highly disciplined with a willingness to learn;
• Confident with the ability to apply resilience;
• Cooperative and optimistic;
• High attention to detail.

Take a look at the what the requirements for this amazing job is

• Matric;
• Degree and/or Diploma in Business / Sales Management;
• 3 year’s solid sales experience;
• 3 year’s experience with managing a Team;
• Experience within the credit analysis industry, preferred;
• Familiar with telephone and computer technology;
• Experience within the financial services industry, preferred;
• Experience in effectively making sales and reaching targets;
• Customer service experience;
• Ability to handle pressure.