Develop, create, and modify document applications. Analyze user needs and develop document solutions as per requirement specifications. Design document templates customized document templates that will be used to communicate policy information with the company's customers.

RESPONSIBILITIES

Document Application Development

Develop existing applications and contribute to development of new applications by analysing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Document Applications Maintenance

Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Document Application Roadmap

Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

Carry out standard customer service activities and handle simple customer enquiries.

Improvement / Innovation

Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

GENERAL EDUCATION

2 years’ experience in a similar role in document application development (Essential)

Previous experience with a financial services environment (Advantageous)

2 years' experience as a Graphic & Web Designer (Essential)

Ghostdraft (Essential)

HTML (Essential)

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