Job Summary
An exciting opportunity within Energy at Work Projects is now available! We are in search of FAIS Supervisors (1 Long-Term and 1 Short-Term); a highly motivated and organised individual with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
Role and Responsibilities:
- Ensure monthly supervision is complete for +- 40 Representatives.
- Ensure all supervision activities are complete monthly for all allocated representatives working under
supervision. - Evidence and document all supervision.
- Audit calls, Review QA Scores and track and verify the representatives commitment to complete their
Qualification. - Track and report your representatives FAIS related deadlines, such as, experience requirements, COB
requirements, RE5 requirements, qualification requirements. - Apply for exemptions in the event a representative is not tracking to achieve their FAIS related deadlines.
Ensure Moonstone website is kept up to date at all times. - Issue Supervision contracts.
- Keep a competency register of your own representatives updated at all times.
- Provide daily reports and monthly reports to your manager.
Suitable Candidate Specifications:
- Strong verbal and written communication skills.
- Attention to detail.
- Be self-disciplined and pro-active.
- Strong administration skills.
- The ability to work independently.
- Excellent listening skills.
Competencies:
- Strong Excel Skills.
- Ability to work under pressure and meet deadlines.
- Excellent telephone and email etiquette.
Qualifications & Experience:
- Matric.
- COB (if applicable).
- RE5.
- FAIS Related Qualifications.
- Minimum experience required for the sub-category.
- CPD hours.
- Insurance related experience.
- Financially sound.
All applications will undergo a preliminary screening process, during which your current performance and work
ethic will be carefully evaluated.
Should you not meet the established standards, you may not advance to the interview stage.
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