Job Summary
The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction. Ensuring customers are satisfied, loyal and have a positive interaction in every interaction throughout their journey. Responsible for ensuring that the brand is experienced in a consistent fashion.
Educational requirements:
- Advanced Diploma/Degree (market-related qualification).
- Customer experience certification.
Experience:
- 7-10 years experience.
- 3-5 years management experience.
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