Position: Collections Specialist

Location: Pretoria

Are you all about ensuring money owed to the Company is obtained? Are you well versed with negotiations and have an unrivalled ability to persuade clients, to reach a certain outcome? Do you achieve client satisfaction? Then you raise your hand because WE'RE HIRING!!!

This role plays an integral part in our team, as you will ensure outstanding payments are collected on behalf of the group.

Great, so who is a good fit?

A specialist who has the ability to work well in a team and can negotiate on behalf of the Company so as to ensure accounts that are in arrears are fully paid. You will provide invaluable support to the Company loan division in ensuring accounts do not become over-due.

You may be wondering, what does the duties include?

• Collect payments directly from clients;
• Contact External dept collectors on loans that have been outsourced;
• Manage customer queries;
• Manage credit bureau queries;
• Manage clients under debt counselling / administration orders etc.;
• Accurately submit insurance claims;
• Support team with receipting and allocation of payments;
• Investigate and approve refunds;
• Investigate and escalate fraudulent matters.

Are there any specific skills and attributes required?

• Ability to show empathy and an active listener with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed
• Effectively identify problems as soon as they arise
• Analysis of stumbling blocks to find positive solutions
• Root cause identification to prevent re-occurrence
• Ability to work alongside team to achieve a common goal
• Be mutually accountable for all projects taken on
• Ability to encourage differences and opinions
• Ability to think outside of the box and be open minded when it comes to new ways of working
• Ability to combine ideas to find the best solution
• Ability to perform tasks in an organised manner and prioritise to determine the importance of tasks
• Set personal goals and ensure the achievement thereof
• Plan efficiently and effectively to ensure deadlines are met
• Identify critical factors which will affect certain outcomes
• Analyse information to determine reliability and draw conclusions
• Effectively interpret analysis performed and decipher information
• Ability to make decisions based on analysis and findings
• Ability to persuade individuals so as to see reason
• Successful creation and implementation of negotiation strategy
• Ability to remain calm in a situation of conflict
• Effective collaboration in order to reach a positive outcome
• Ability to conduct thorough and concise research
• Ability to relate to others
• Display patience when dealing with stakeholders and team
• Ability to apply good judgment in all situations
• Be aware of body language
• Acting with integrity continuously and without fail
• Being courteous to all stakeholders and team
• Willingness to adapt to change
• Ability to display a positive attitude in all situations
• Being professional and displaying good work ethics with good business acumen
• Highly disciplined and a willingness to learn
• Displays a level of openness and the ability to be straightforward
• Resilient and agreeable

Take a look at the what the requirements for this amazing job is

• Matric;
• A Certificate in business administration or a similar field, advantageous;
• Minimum 3 years’ experience in a collections call centre or similar role;
• Strong understanding of collections processes and related legislation (NCA);
• Experience in dealing with external debt collectors;
• Understand of the debt counselling processes.