The incumbent will be responsible for investigating members, Office of the Pension Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately. Furthermore, Perform quality assurance of Responses prior to issuance , Issue responses that adequately deal with the complaint, Upload all the supporting documents pertaining to the complaint/ queries onto Salt’s electronic member file system and update the status of the case in Salt’s case management system.\
Areas of Responsibilities
Timeous Reponses to Queries:
Record Keeping/Filing:
Reporting:
Time and Quality Management:
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