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Job Summary
This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre.
.MAIN PURPOSE OF THIS POSITION
To assume responsibility for:
- Quality Assurance for the Group
MAIN TASKS AND RESPONSIBILITIES:
- Implement and Monitor the QA process (Internal Call Centre QA)
- Conduct all assessments
- Monthly reporting
- Trend Reviews
- Coach Staff for QA/Performance Improvement
- Staff Training
REQUIREMENTS:
- Matric and Qualification in Call Centre Management
- 3 Years’ Experience in Call Centre Management
- Must be able to interpret Most South African Languages
- Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills
- Ability to work to tight deadline
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