Job Summary
The successful incumbent, will report to the Technical Manager and the requirements of the position include:
• A+ certification or Diploma in Information Technology
• Minimum of 2/3 years' experience in hardware repairs up to board level, specifically on the following devices:
o Handheld computers: Honeywell, Zebra, Datalogic
o Vehicle mount computers: Honeywell VM1
o Industrial thermal transfer label printers: Honeywell PM43, Zebra ZT410
o Optional: Line printers/Dot matrix printers, Card printers
• Proficiency and experience in 2.4 and 5 GHz networks
• Experience with firmware upgrades on handheld computers
• Ability to reprogram new main boards after replacement
• Strong diagnostic skills for identifying faults on scanners and label printers
• Capability to conduct preventative maintenance on mobility equipment at customer locations
• Availability for callouts to diagnose and repair faulty mobility equipment
• Experience in servicing industrial label printers at customers locations
• Competency in staging new mobile devices for customer sites
• Workshop repairs completed within specified SLA timeframes.
• Undertake new installations when required
• Configure devices for sales demo requests
• Knowledge of barcode label printing software – Bartender, Nice Label
• Understanding of application software – Velocity for Android/ Terminal Emulator
• Complete all required documentation in accurate and legible fashion
• Responsible for good housekeeping and safety practices
• A person who can work on his/her own with minimum supervision
• Technical minded
Ideally the successful incumbent should have:
• Matric, grade 12
• Fluency in the English language
• Valid Driver’s License
• Good communication skills
• Must be a team player
• Self-motivated
• Second language would be advantageous
• Enthusiasm in carrying out his/her duties
• Experience in handling customers in all situations
• Must have own reliable transport
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