Marine Technical Engineer - Hire Resolve
Location: Cape Town, South Africa

Hire Resolve is seeking a Marine Technical Engineer to join their client’s team in Cape Town. This is an exciting opportunity for a technically skilled individual to contribute to the promotion, servicing, and repair of marine products while ensuring high levels of customer satisfaction and product efficiency.

Key Responsibilities:

• Servicing & Repair: Perform stripping, examination, analysis, and cost estimation for repairs/servicing of marine products.
• Technical Support: Provide dealer support for technical repairs and maintenance of products, including assisting boat builders with engine rigging and fitment to new boats.
• Training & Development: Conduct technical training for the dealer network, ensuring they are up-to-date with the latest product knowledge and training materials.
• Warranty Management: Oversee and manage warranty registrations for products across Southern Africa.
• Client Relations: Maintain strong client relationships to ensure customer satisfaction through efficient and timely service.
• Administrative Duties: Prepare simple quotations and handle necessary administrative tasks associated with repairs and servicing.

Key Performance Areas:

• Client Satisfaction: Provide excellent service, maintaining positive relationships with clients.
• Product Knowledge: Keep up-to-date with product developments, offering accurate and knowledgeable support.
• Efficiency & Quality: Ensure high standards of technical work and repair efficiency.
• Presentation & Motivation: Maintain self-discipline and professional presentation.

Required Knowledge and Skills:

• Language Proficiency: Strong communication skills in both English and Afrikaans.
• Mathematical Skills: Basic arithmetic skills to process quotations and handle administrative duties.
• Product Knowledge: In-depth understanding of both company and competitor products.
• Technical Aptitude: Ability to read exploded view diagrams and parts listings, with a strong aptitude for electronic and mechanical servicing.
• Manual Dexterity: Skilled in working with tools and performing both electronic and mechanical repairs.

Behavioral Attributes:

• Attention to Detail: Strong focus on accuracy, speed, and responsibility.
• Interpersonal Skills: Capable of maintaining good relationships with customers and stakeholders.
• Resilience & Conflict Handling: Ability to work under pressure and manage conflicts with sensitivity.
• Problem Solving: Proactive in resolving daily challenges and ensuring smooth operations.
• Workshop Management: Ability to organize and maintain a well-run workshop environment.

Additional Duties:

• Perform other reasonable tasks as assigned, especially during colleague absences, peak periods, or stock-takes.

Skills Development:

• Continually update your technical knowledge and skills to enhance performance and career prospects.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today on LinkedIn, or contact Gillian Weideman at gillian.weideman@hireresolve.us
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV:
• Use "Marine Technical Engineer - CPT" as the subject in the email.