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Job Summary
Project/Support Technician
Location: Tanzania
Qualification Requirements:
- Residency in Tanzania is mandatory.
- Tertiary qualification in mechanical, electrical, or instrumentation engineering.
- Strong IT background with relevant IT courses completed.
Knowledge and Experience:
- Experience in the installation of mining technology products.
- Familiarity with mining equipment and operational procedures.
- Skilled in addressing deployment challenges, such as logistical issues on customer sites.
- Previous experience in mining or control instrumentation is advantageous.
- Experience with the installation of Real-Time Systems (RTS) or technology partner products is beneficial.
Key Tasks and Responsibilities:
- Perform installations of products and systems according to the project scope.
- Collaborate with onsite resources to complete tasks.
- Provide regular updates and maintain communication with Technical Services/Planning Leads regarding deployment status.
- Prepare and submit project completion reports after installations.
- Test and confirm product performance; troubleshoot and implement corrective actions as necessary.
- Ensure a safe and clean working environment by adhering to safety procedures and regulations.
- Offer first-level ongoing support for deployed solutions.
- Maintain positive customer relations.
Performance Metrics:
- Installation quality and adherence to project scope.
- Proper management of company tools, equipment, and hardware.
- Successful user acceptance testing.
- Attention to detail and workmanship quality.
- High standards in customer service and support ticket resolution.
Working Conditions:
- Requires extensive travel and significant on-site time (approximately 80%).
- Frequent work in remote locations within West Africa.
- May involve extended hours working underground as needed.
Employ Africa Group
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