Switch board Operator/Customer Care
AUTORECRUIT Friday, 22 November 2024 23Job Summary
We are seeking an enthusiastic and professional Switchboard Operator and Customer Care Representative to join our team in the automobile industry. If you have excellent communication skills, a passion for customer service, and a strong ability to manage multiple tasks simultaneously, we would love to hear from you! Key Responsibilities: Switchboard Operator Duties: Efficiently manage all incoming calls and direct them to the appropriate departments or personnel. Take accurate messages and ensure timely communication. Provide information regarding our services, including vehicle maintenance, repairs, and parts availability. Assist clients in scheduling service appointments and appointment confirmations. Handle emergency calls with professionalism and prioritization. Maintain and troubleshoot switchboard equipment. Customer Care Duties: Welcome customers in-person and over the phone, creating a positive first impression. Respond to customer inquiries and resolve complaints promptly. Follow-up on customer concerns to ensure resolution and satisfaction. Offer detailed information on products, services, warranties, and promotions. Gather and document customer feedback to improve our services. Collaborate with technicians and staff to deliver exceptional service. Qualifications: High school diploma or equivalent; further education in customer service or communications is a plus. Proven experience in a customer service role, preferably in the automobile industry. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask effectively. Proficiency in using communication systems and office software. Interested candidates can send CV's to admin@autorecruit.co.za or contact 0713487308About
We're making it simpler to find jobs in the Automotive Industry. Recruitment is changing, and we're here to ensure you're matched to the right company whatever your skill level. Because we specialise in the motor industry, we know what motor body repairers are looking for and how to find the best fit for you. Whether you are looking for a permanent or temporary role, we want to hear from you. Take a few moments to search our latest vacancies. If you're unable to find what you are looking for, please send us a mail as we have a vast client base that we collaborate with. Vacancies are being added all the time, keep a look out!
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